Vet-Medved: Your Satisfaction is Our Priority
At Vet-Medved, we are committed to providing high-quality digital solutions that meet the needs of our customers. If for any reason you are not satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy below to understand your options and how we can assist you.
Digital Products Refund Policy
1. Eligibility for Refunds
- Digital Products: Due to the nature of digital products, we offer refunds only in specific circumstances. Refund requests must be made within 30 days of the purchase date.
- Criteria for Refunds: Refunds may be granted if the product is proven to be defective, not as described, or if there are technical issues that cannot be resolved by our support team.
2. Non-Refundable Circumstances
- Change of Mind: Refunds will not be issued for reasons such as changing your mind or purchasing the product by mistake.
- Incompatibility: Please ensure your device meets the system requirements before purchasing. Refunds will not be granted due to incompatibility with your system.
3. How to Request a Refund
- Contact Support: To request a refund, contact our support team with your order number and a detailed explanation of the issue.
- Resolution Process: Our support team will review your request and may ask for additional information to verify the issue. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Returns Policy
1. Physical Products
As we currently only offer digital products, there are no returns applicable to physical items.
2. Digital Products
- Return Process: As digital products cannot be physically returned, refunds are the primary method of addressing issues. If you believe there is a significant problem with your digital product, please follow the refund request process outlined above.
Technical Support and Issue Resolution
1. Technical Assistance
- Support Team: Our dedicated support team is available to assist with any technical issues you may encounter. Please contact us at support for help.
- Resolution Efforts: We strive to resolve all technical issues promptly. If a solution cannot be found within a reasonable time frame, a refund may be issued as per our refund policy.